Refund policy

We want you to love your purchase! If you're not completely satisfied, we're here to help.

Returns

• You may return eligible items within 14 days of delivery.
• Items must be unused, in original packaging, and in resellable condition.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Non-Returnable Items

• Custom-made or personalized products
• Sale items or gift cards
• Items damaged due to misuse or neglect

Refunds

• Once we receive and inspect your return, we’ll notify you via email.
• Approved refunds will be processed to your original payment method within 5–7 business days.

Damaged or Incorrect Items

• If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.
• We’ll arrange a replacement or refund at no extra cost.

To start a Return, email us at [hello@thenaturalbloom.online] with your order number and reason for return. We'll guide you through the next steps.