Shipping policy

Shipping & Returns Policy

1. Shipping Information

South African Orders

  • Pudo Locker to Locker: R80
  • Courier Guy (Door-to-Door Delivery): R175
  • Estimated Delivery Times:
    • Main Centres: 2–4 business days
    • Regional Areas: 3–6 business days
    • Remote Areas: 5–7 business days

International Orders

  • Shipping costs are calculated at checkout based on destination and order size.
  • Estimated Delivery Times: 7–21 business days (depending on destination and customs).
  • Please note: Customs duties, taxes, and fees may apply and are the responsibility of the customer.

2. Returns Process

International Orders

  • We do not ship returns back to South Africa for international orders.
  • To process a return, you must provide:
    • Proof of purchase
    • Clear pictures of the broken or incorrect item
  • Returns will be evaluated via email or WhatsApp.
  • Approval is based on verification of purchase and item condition.

South African Orders

  • Returns must be physically returned to our location.
  • Items will be assessed upon receipt.
  • If approved, refunds will be processed automatically.

3. Refund Details

  • Refunds are processed to the original payment method.
  • Refund processing time: Up to 10 business days.
  • Additional processing time may be required by your bank or credit card company.

4. Contact for Returns & Shipping Queries

5. Important Notes

  • All returns must be initiated within [X] days of purchase.
  • Items must be unused and in original packaging.
  • Customer is responsible for return shipping costs (except in cases of our error).

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